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Refund & Cancellation Policy

Merchant Navy Courses - Refund & Cancellation Policy

Refund & Cancellation Policy

Merchant Navy Courses - Refund & Cancellation Policy

Merchant Navy Courses aims to provide transparent and fair policies for all users who purchase services or book courses through our website.

Please review the following refund guidelines before making any payment.

1. Booking Token Policy

In certain cases, users may be required to pay a booking token amount to reserve a course seat through our platform.

If the training institute cancels the course or fails to conduct the program, the booking token amount paid through our platform may be refunded, subject to verification.

2. Non-Refundable Services

Payments made for digital services such as:

Online guidance programs
Course information packages
Consultation services
Digital content or learning materials

may generally not be refundable once access has been provided.

3. Duplicate Payments

If a user accidentally makes multiple payments for the same service, the extra payment may be refunded after verification of the transaction.

4. Refund Request Timeline

Any refund request must be submitted within 7 days of the payment date along with the relevant transaction details.

Requests submitted beyond this period may not be eligible for refund.

5. Refund Processing

Approved refunds will typically be processed within 7-10 business days and will be credited through the original payment method used for the transaction.

The actual time for the amount to reflect may depend on the payment gateway or banking system.

6. Institute-Related Payments

If users make payments directly to training institutes, those transactions fall under the institute's own refund policies. Merchant Navy Courses is not responsible for such payments.

7. Contact for Refund Requests

For refund queries or support, users may contact our support team through the contact details provided on the website.

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